Introduction
At Zero EmisiónRD ("ZE", "we" or "the Company"), a commercial brand operated by SERTELSA SOLAR, S.R.L., a Dominican company with RNC 131-37487-5 and registered address at Calle Luis Padilla No. 13, Los Prados, Santo Domingo, Dominican Republic, we value your privacy and are committed to protecting your personal data.
This Privacy Policy describes how we collect, use, store, share and protect the personal information of users ("the User" or "you") of the Zero EmisiónRD mobile application ("the App"), as well as the rights you have with respect to such data.
This Policy is governed by Law No. 172-13 on the Comprehensive Protection of Personal Data of the Dominican Republic, the Constitution of the Dominican Republic and, where applicable, international standards such as the EU General Data Protection Regulation (GDPR).
By downloading, installing or using the App, you confirm that you have read, understood and accepted the practices described in this Policy.
Data Controller
The controller responsible for processing your personal data is:
Personal Data We Collect
We collect different categories of data depending on your interaction with the App and the services you request.
3.1 Data you provide directly
3.2 Automatically collected data
3.3 Data obtained from third parties
We may receive information from business partners, manufacturers (e.g. ARCFOX/BAIC), insurers, charging station operators, social networks you use to log in, and analytics platforms, provided those third parties have a legal basis for sharing that information.
Purposes of Processing
We process your personal data for the following purposes:
4.1 Primary purposes (necessary for the service)
4.2 Secondary purposes (require your consent)
You may withdraw your consent for secondary purposes at any time via the App settings or by contacting privacidad@zeroemisionrd.com.
Legal Basis for Processing
The processing of your data is based on one of the following legal grounds, in accordance with Law 172-13:
Who We Share Your Data With
We do not sell your personal data. We may share it with third parties only in the following cases:
All third parties are contractually obliged to process your data in accordance with this Policy and applicable regulations.
International Data Transfers
Some of our technology providers are located outside the Dominican Republic (for example, in the United States or the European Union). When we carry out international transfers, we will adopt adequate safeguards such as standard contractual clauses, recognised privacy certifications and technical encryption measures, to ensure a level of protection equivalent to that required by Law 172-13.
Retention Period
We retain your personal data for the strictly necessary time to fulfil the purposes described and, thereafter, for the applicable legal retention periods:
Once the periods have elapsed, data will be anonymised or securely deleted.
Security Measures
We implement reasonable technical, organisational and administrative measures to protect your data, including:
No system is completely infallible; in the event of a security incident affecting your data, we will notify you in accordance with applicable regulations.
Your Rights (ARCO and Related)
As the data subject, you have the right to:
To exercise these rights, send your request to privacidad@zeroemisionrd.com, attaching a copy of your identity document and a clear description of your request. We will respond within a maximum of 15 working days. If you consider your rights have been violated, you may file a complaint with the competent data protection authority in the Dominican Republic.
Minors
The App is intended for persons over 18 years of age. We do not intentionally collect personal data from minors. If you are a parent or guardian and find that a minor has provided us with personal data without your authorisation, please contact us so we can proceed with its deletion.
Cookies and Similar Technologies
The App and our web surfaces use cookies, device identifiers and similar technologies to:
You can manage your preferences from the App settings or your device settings.
Device Permissions
To offer you certain features, the App may request the following permissions, which you can always revoke from your operating system settings:
Links to Third-Party Services
The App may contain links to sites or services operated by third parties (e.g. social networks, charging operators, insurers). ZE is not responsible for the privacy practices of those third parties; we recommend you review their own policies before providing them with information.
Changes to this Policy
We may update this Policy to reflect legal, technological or business changes. The current version will always be available within the App and on our website, with the date of the last update indicated.
When changes are substantial, we will notify you via the App, email or other appropriate means. Continued use of the App after the effective date of changes implies your acceptance.
Contact
For enquiries, requests or complaints related to this Privacy Policy or the processing of your personal data, contact us through: